Refund policy

All sales are final. Florastudios does not accept returns or exchanges for unwanted items, change of mind, or products ordered by mistake.

If your order arrives damaged, defective, or incorrect, email Florafaith.co@gmail.com within 7 days of delivery.Your request must include your order number, clear photos showing the damage, and a description of the issue. After reviewing the claim, we’ll provide a replacement or refund when appropriate.

Damaged items may be opened for inspection, but they must not be used, altered, or worn.

Do not send anything back before contacting us and receiving instructions. If your damaged-item claim is approved, return shipping will be handled according to the instructions we provide. The customer is responsible for return shipping unless we state otherwise.

Damage reported after 7 days, normal wear, accidental damage after delivery, and minor handmade variations aren’t eligible for a replacement or refund. This policy does not limit any consumer rights that can’t legally be excluded.

Orders may be canceled only before they are fulfilled or marked as out for shipping. Once an order has been fulfilled or is out for shipping, it cannot be canceled.